For any questions or inquiries, please contact me by email at leahlapalme@gmail.com
Material
Paper Quality
I use Hahnemühle Fine Art paper — a premium, museum-grade paper made in Germany. This 305 gsm paper is crafted from 100% cotton and is acid and lignin free. It features a matte, silky-soft texture that enhances both detail and depth, offering exceptional age resistance for long-term preservation.
Sustainability
Hahnemühle sources materials responsibly and uses FSC or PEFC certified pulp for non-cotton papers. Through its Green Rooster initiative, Hahnemühle also supports global environmental and sustainability projects, making this paper not only beautiful but responsibly made.
Processing time
All products are crafted on demand; processing starts after order confirmation. Currently, we partner with a local professional printing lab. Depending on their workload, processing times may vary, with a maximum of up to 10 days.
Free shipping for orders in Canada and the United States. Delivery takes about 3–5 business days.
A flat rate of CAD 50 applies to orders in Europe. Delivery takes about 5–10 business days.
Tax
Canada: Currently not collecting GST or provincial sales tax.
United States: Currently not collecting state sales tax.
EU & UK: Customers will likely not be charged customs duties, as artwork prints fall under HS Code 4911, which is generally duty-free under trade agreements. However, upon delivery, customers are responsible for paying: Import VAT (usually around 20%), and A handling or clearance fee charged by the local carrier (typically under €20 or £10).
Returns
I personally handle all packaging and shipping, and each print is carefully inspected before it’s sent. If you’d like to request a return, please contact me within 14 days of receiving your order. Returned items must be in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer.